Preparing for the holiday season
In order to make sure your business is prepped for the holiday season, we like to announce our own availability for the period as early as possible. If you need to make any last minute major changes or updates to your IT systems please let us know as soon as possible.
Please share this update with your team to ensure everyone is aware of these temporary changes. Your understanding and cooperation are greatly appreciated as we strive to deliver first-class service while giving our dedicated teams time to recharge.
Changes to opening hours
Our offices will be closed from 4pm on Wednesday 24th December 2025 until Friday the 2nd of January 2026.
| Date | Opening Hours |
|---|---|
| December 24th | Open |
| December 25th | Bank Holiday |
| December 26th | Bank Holiday |
| December 27th | Closed |
| December 28th | Closed |
| December 29th | Closed |
| December 30th | Closed |
| December 31st | Closed |
| January 1st | Bank Holiday |
| January 2nd | 09:00 – 5:30 |
Emergency contacts
In case of emergency, our monitoring team are tasked with 24/7/365 monitoring and maintenance of our hardware and networks; any critical issues that might crop up are handled per our standard response times, regardless of the time of year.
In the event of an emergency please submit a ticket with the subject “Emergency” and include as much information as possible, this includes your mobile telephone number so an engineer can call you back as soon as possible.
