A Microsoft 365 shared mailbox allows multiple users to send, receive, and manage emails from a common inbox. This is especially useful for teams handling group emails, such as support@ or info@ addresses.
Whether you’re managing a team inbox or a support email, adding a shared mailbox in Outlook Mobile is quick and easy. Our step-by-step guide walks you through the process so you can stay connected wherever you are.
Before You Begin
Please make sure:
✅ You have been granted access to the shared mailbox by your IT administrator.
✅ You are using the latest version of the Outlook Mobile app (available for iOS and Android).
How to Add a Shared Mailbox in Outlook Mobile
Adding the Shared Mailbox as an Additional Account
- Open the Outlook app on your mobile device.
- Tap your profile picture or the menu icon (☰) in the top left corner.
- Select Settings (⚙️).
- Scroll down and tap Accounts → Add Account → Add Shared Mailbox.
- Enter the email address of the shared mailbox and tap Continue.
- Outlook will verify the mailbox and automatically add it to your account.
- Once added, you can switch between your personal inbox and the shared mailbox from the account menu.
How to Send Emails from a Shared Mailbox
Sending emails from a shared mailbox in Outlook mobile.
- Open the Outlook app.
- Tap the Compose button to create a new email.
- Tap the “From” field and select the shared mailbox email address.
- Compose your message and tap Send—your email will be sent from the shared mailbox.
Troubleshooting
🔹 Can’t see the shared mailbox? Try restarting the app or signing out and back in.
🔹 No access to send emails? Ensure your IT admin has granted you “Send As” or “Send on Behalf” permissions.
🔹 Still having issues? Remove and re-add your account in Outlook or check with your IT support team.
