loader image
HIXON GROUP | HELP CENTRE
Home > Topics > Billing & Payments > What’s a Direct Debit Mandate?

What’s a Direct Debit Mandate?

What’s a Direct Debit Mandate?

A mandate (also known as a “Direct Debit Instruction” or “Direct Debit Request”) is set up on a customer’s bank account when a Direct Debit is authorised for a specific merchant, usually via our online form. An active mandate needs to be in place before any Direct Debit payments can be collected.

Was this post helpful?

Still Have Questions?

If you need further help or advice, feel free to get in touch.