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Setup and Manage Your Direct Debit

Getting Started - How to Setup and manage payments via direct debit.
Getting started with payments via Direct Debit

You do a lot before the day begins, from sending email to scheduling meetings. By the time you get to work, you’re ahead of the game.

We want to save you the time it takes to pay us each month by setting up an automated direct debit, You’ll be notified of any upcoming payments, and you can cancel them whenever you want. What’s more, the Direct Debit Guarantee makes this the safest way to pay.

Invoices will arrive in your inbox 14 days prior to the due date, we will then automatically request payment on the due date of the invoice.

How to setup and manage your payments via direct debit

What’s a Direct Debit Mandate?

A mandate (also known as a “Direct Debit Instruction” or “Direct Debit Request”) is set up on a customer’s bank account when a Direct Debit is authorised for a specific merchant, usually via our online form.

An active mandate needs to be in place before any Direct Debit payments can be collected.

What’s The Direct Debit Guarantee?

The Direct Debit Guarantee offers protection to customers paying by Direct Debit in the rare event that there is an error in a payment.

If a business receives a payment they are not entitled to, they must pay it back at the payee’s request. Dispute resolution takes place outside of the Direct Debit scheme.

The Direct Debit Guarantee (or the “Direct Debit Indemnity”) is the Direct Debit scheme’s customer protection. The Guarantee protects customers against payments made in error or fraudulently, making Direct Debit the UK’s safest payment method. The full text of the Direct Debit Guarantee is available below.

Direct Debit Guarantee – Hixon Group Direct Debit via GoCardless

How To Setup a Direct Debit?

To set up a new Direct Debit, we will need to provide you with an authorisation form to complete. This is an online form and will most commonly be sent to you via email.

You can also setup a direct debit mandate here if you cannot find the email we sent to you as part of the on-boarding process.

Once you submit the completed form online, we will then initiate the process for your bank to set up a new Direct Debit Instruction (mandate) on your bank account. Once active, we will then be able to charge your account according to the payment due date shown on your invoices.

How To Update Your Direct Debit

If making payments through the Bacs (UK) Direct Debit scheme, you can either get in touch with the GoCardless Support team via phone who will be happy to update the bank account you’re making payments from. If you would like to do this, please call the GoCardless Support team on 020 7183 8674.

Alternatively, you can cancel your current Direct Debit authorisation and complete a new authorisation form with your new bank details. If you would prefer to do this, please get in touch with us to cancel your current authorisation and we will send you a new payment form to complete.

Please Note: Unless you are making payments through the Bacs (UK) Direct Debit scheme, you will need to cancel your existing Direct Debit and set up a new one by completing a new authorisation form. This applies to overseas customers only.

How Do I Cancel a Direct Debit?

You can cancel a Direct Debit mandate in one of the following ways:

  • Directly with your bank or via your online banking;
  • By contacting us directly to request that we cancel the direct debit;
  • Or by submitting a ticket with GoCardless to request the cancellation.

Please Note: If submitting a ticket with GoCardless, please ensure you include the email address you’ve registered against your authorisation and the name of our company.

Updated on October 11, 2022

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