Service Level Agreement (SLA) – CloudCare Support
Service Level Agreement (SLA) Under your managed IT services agreement our IT Support Help Desk will use the following Service...
Getting Started
Guidance on managing your account, direct debits and general FAQ’s.
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Setup and Manage Your Direct Debit
You do a lot before the day begins, from sending email to scheduling meetings. By the time you get to... -
How To Submit a Support Ticket
How To Submit a Support Ticket. If you haven’t found the information you’re looking for in the Help Center or... -
How To Request a Copy Invoice
How To Request a Copy Invoice To request a copy of an invoice please contact us, you can do this... -
How Secure Are Online Transactions?
How Secure Are Online Transactions? All access to the online ordering system at Hixon Group is granted using Transport Layer... -
Is It Safe To Pay Online?
Is It Safe To Pay Online? Hixon Group maintains compliance with PCI DSS (Payment Card Industry Data Security Standard) to...
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